Everybody is concerned about response time. However, it shouldn't be about that. It's not about how quickly somebody answers the phone, it's about how often you need to call! And, when you do call - how long are you on the phone?
It's about Resolution Time.
When was the last time your IT person or company asked to look at your telecommunications bill?
If you are not sure, you are not alone.
Looking at support tickets and response time is not the best way to look at your IT process.
It’s about implementing a proven process that can maximize productivity, get predictable results and provide the data to back it up. Especially on your bottom line!
Do you have an internal process designed to minimize downtime during the transition?
Do you have the experience and technology to indentify opportunities and problem areas?
Can your current person or vendor provide you with a strategic plan designed just for your needs?