AMC Blog

Should I Outsource My Small Business IT Services?

[fa icon="calendar"] Aug 31, 2017 7:00:00 AM / by Anthony Chiappetta

Without question, your small business must leverage technology to thrive, grow and maintain a competitive edge in today’s environment. Depending on the size and nature of your business, outsourcing managed IT services is a decision that will be unique to your operation and should be approached from both a strategic and tactical perspective.

In some cases, small businesses (defined as less than 500 users) find that there is just not enough demand on a day-to-day basis to justify a full-time role, but costly technology outages are impacting the bottom line.  If you find yourself facing a decision to outsource your small business IT services consider some of the benefits.


Cost Savings


Controlling costs is typically the major driver in making the decision to outsource IT services.

For small businesses especially, many things must be taken into account when hiring a dedicated in-house IT team or individual. There are the fixed costs associated with employees and IT pros can demand pretty high salaries today. With the rapid pace of technology, you also have to consider regular training to keep your pro up to speed.

If you are debating the cost of hiring an internal team member, check out the graphic below for some quick comparisons. The costs involved in hiring and training full-time employees can put an unnecessary burden on your budget and may not be practical for a small business. By outsourcing IT services, you can invest that capital elsewhere.


Inhouse vs Outsource IT.jpg


Access to a Wide Range of Expertise


Does your internal team have the right credentials to address a variety of potential issues or manage implementing new technologies with minimal disruption to business operations? The IT pro you hire may be limited in his or her qualifications.

By leveraging the deep, focused expertise that a third party can offer, your small business does not have to bear the brunt of investing in those specialized skills, but rather simply take advantage of the resources already in place.

Whatever the challenge, you’ll have the confidence that your outsourced team has the range of skill sets needed to complete your objectives successfully.


Efficiency and Innovation


small-business-it-servicesIn addition to monitoring systems and troubleshooting problems, an experienced IT solutions provider can serve as a proactive partner and make recommendations on how your company can use technology to its advantage to improve processes, workflows and customer satisfaction. They can also offer advice on future IT requirements & best practices.

According to a Global Outsourcing Survey from Deloitte, 35% of respondents stated that one of the key benefits of outsourcing that they value is the ability to accelerate their business through innovation.


Proactive IT Services Eliminates the Need For 24/7/365 Coverage


A common question asked during the search for an IT service provider is “Can you provide me with 24/7/365 coverage for my IT needs?”

In our opinion, this is the wrong question to be asking.

The better question(s) are, "Why do I have so many problems with my system that I need round the clock coverage?"


"Is there a better way?"

TRUE Proactive IT managed services has created a new paradigm for IT service contracts. The old way of thinking is that as the complexity of an IT environment grows, so will the volume of problems or issues that are associated with it, necessitating 24/7/365 coverage.

The new way of thinking about IT is asking why these reactive issues happen to begin with and focusing TIME to avoid the issue from occurring at all.

A root cause analysis is performed on every reactive ticket, in which the service provider asks why this issue occurred to begin with, how it could have been avoided, and what can be done to resolve it faster or eliminating it from occurring at all.

Operating from this type of proactive approach increases system reliability, and greatly reduces the need for round the clock coverage.


Increased Flexibility

Flexibility direction sign with sky background.jpegNeed to get started on a new project right away? Launching a project or implementing new technology may take weeks to get off the ground with an internal team due to the many business-as-usual tasks they must deal with.

Outsourcing IT solutions provides the flexibility to scale up or down as needed and the agility to move forward quickly with the experience, knowledge & processes necessary to deliver higher project success rates.


Focus on Your Core Business Objectives


As a small business, your time and resources are limited. Free up internal resources for their intended purpose. Avoid burnout of employees who are overextended or wearing many hats. Outsourcing IT services eliminates the distraction that IT issues might otherwise cause and allows your employees to focus on their primary responsibilities.


Reduce Risk and Increase Security


Unfortunately, the number of threats facing data and security continue to grow. As security threats become more sophisticated, a higher level of expertise is required to effectively protect companies by detecting and mitigating risk.

An experienced IT solutions provider has the highly specialized resources and knowledge necessary to help your company stay a step ahead of threats and keep your company secure.

These are just a few of the immediate benefits to be gained from outsourcing small business IT services.

A thriving IT environment impacts business operations, continuity, employee morale and much more. The decision to outsource shouldn’t be taken lightly. If you’d like to learn more about what you should be getting from your provider, download a copy of  “How To Transition to a New IT Company Effectively.”


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