Many small companies make do by assigning “IT issues” to that one unfortunate employee who seems to be the most tech-savvy. The cost of hiring an actual IT pro doesn’t’ seem like a responsible investment to you right now, so you do what is necessary to get by.
When a server goes down or there is a true IT emergency, your only move is to call outside help to fix what is broken. In the meantime, business continuity, team morale and customer confidence can suffer. And you still wonder if the problem is truly “fixed” or if the solution is just temporary.
Maybe you’ve hired a tech person to manage your network. She handles day-to-day issues and keeps your users working as effectively as possible. Having a dedicated IT team member is great but as you may know, it comes with a price. IT pros can demand high salaries in today’s market.
What’s more, is one IT person enough to manage the day-to-day responsibilities of keeping your team up and running as well as ensuring that your systems are not vulnerable to cybersecurity threats, managing emergency issues as they arise and having a vision for the future infrastructure needs of your organization? One-person IT teams at many small-to-medium-sized businesses can become overwhelmed in a flash if an emergency occurs.
Is the next logical step hiring a larger team? Perhaps a team with varied expertise and skill sets so that you are prepared to handle the administrative tasks and troubleshooting of daily issues, making sure your data is secure, and at the same time understand and manage the evolving landscape to adequately plan for your long-term success.
Depending on the size of your business and the complexity of your operations, an internal IT team may be the best IT solution.
If you plan on growing your business, determining the best possible IT solution for your business should be part of the big picture discussion. Technology can transform small-to-mid-size business operations and is crucial to business growth.
If you’ve looked into your options for IT solutions, then you have most likely learned something about the managed services business model. This approach takes things to the next level.
When you partner with a trusted managed IT service provider worries about how you will deal with the next emergency, how much downtime your team will experience and how to budget for future IT needs are all eliminated. This model delivers a flood of benefits as well. Benefits like having access to a broad range of expertise & new technologies, enhanced security, a more proactive approach and lower and more predictable IT costs.
The key objective of a capable managed service provider will be to eradicate downtime by reducing or eliminating the issues that cause it. As you probably know, downtime is expensive.
When you don’t have a team in place that is actively looking to reduce risk and plan for future challenges you end up reacting to those things when they do occur. We call this reactive IT. You deal with issues as best you can and often end up putting temporary fixes in place so that everyone can get back to work.
Managed services are a game-changer for reactive IT. Through a deliberate and proactive approach, those band-aid fixes will be a thing of the past. A competent IT managed service provider (MSP) will continuously monitor your systems and mitigate risks before they become costly emergencies. When problems do occur, an MSP will get to the bottom of WHY it happened and put the right solutions in place, so you won’t have to worry about those same problems coming back to haunt you. What’s more, they’ll provide strategic guidance on what future technology investments will keep your system running with greater efficiency.
By implementing a proactive approach, you also have more control over your bottom line. This model allows you to budget for your IT support at a predictable fixed monthly cost versus the uncertain costs associated with reactive IT. For less than the cost of a one full-time IT team employee, you’ll have access to an entire team of experts without worries about training costs, healthcare benefits or vacation time. Learn more about the in-house vs outsourced IT cost comparison.
If you’re looking for the IT Solution that will help you implement proven processes, eliminate downtime, increase your return-on-investment and allow your company to focus on its core objectives, managed services are the only choice.